Planned maintenance and individualized service
The TRAPO Customized Service is only a click or a call away from you!*
Choose from our exclusive service tools — in separate parts or as a whole exactly the services you need — we will put together the optimal service package for you individually.
Our mission: to optimize your plant, increase machine and overall plant performance and optimize mechanical/electronic components.
- Comprehensive fault diagnosis via Help Desk
- Mobile technical centre: the vehicles of our optimally-equipped assembly fleet
- Direct IT connection for cost-effective, qualified and timely support
- Worldwide deployment: A specialist from our mobile service team departs for the site within 24 hours.**
*Depends on the maintenance contract booked
**Subject to entry requirements/conflict zones/depending on the service package booked
The 360⁰ maintenance concept offers the greatest possible security
Our 360° maintenance concept offers comprehensive service and holistic support worldwide – throughout the entire life cycle of your systems.
This includes, for example:
- Inspection appointments, during which we determine the need and derive necessary measures
- Maintenance dates, replacement of wearing parts; control and optimization of mechanical and electrical components
- We offer exclusive service tools that aim for the greatest possible reliability, maximum operational safety and thus the highest efficiency in production and logistics.
TIM®, The TRAPO Intelligent Management System
TIM® raises and controls the potentials of digital production
TIM® is the data management system developed by TRAPO AG from practical experience, regardless of industry sectors, configurable by the customer and creates the connection to the production facilities.
With the TRAPO Intelligent Management System, customers have their company key figures in real time at a glance. The data analysis of TIM® can be used uniformly – with limited authorizations for the respective user level.
Thus the management level gains insight into management-relevant production data. The operating level at the machine receives optimal online support.
In practice, TIM® provides management-relevant production key figures in real time; available worldwide at any time and thus contributes directly to plant optimization and increased profits.
Replacement of old, discontinued components
TRAPO strategy for prevention of component-obsolescence
Avoid system downtime due to spare parts no longer being available! We keep you up to date in the truest sense of the word: In case of pending discontinuation processes, we communicate the availability and production of components — and provide concrete proposals for solutions.
In the course of this research, we also define manufacturer-related weak points in assemblies that represent a long-term safety risk for the machine and thus for production, and make recommendations for improved, up-to-date components.
Spare part packages / installation of spare parts
TRAPO support: Maintenance and TRAPO Service Seal
Arrange regular maintenance intervals in advance.
In addition to repair services, the focus is always on a plus in quality, performance and flexibility in your production. In the course of the system inspection, we make recommendations for a "replacement case" which should be available in the customer's warehouse.
We inspect your plant and affix the TRAPO Service Seal — it shows important plant data and the period until the next maintenance at a glance.
Robot maintenance on a regular basis a guarantee of precision and efficiency
As system partners of KUKA and others, our factory-qualified specialists take on maintenance orders as system partners, regardless of whether we have supplied the robots.
We recommend cost-saving, plannable maintenance. In the course of this order, the TRAPO AG team provides evidence of the current status, recommendations for optimization and pending repairs.
You can profit from
- Basic inspection
- Electrical maintenance
- Detailed status report
- Industry-specific services, tailored to your individual requirements
Training / production support
Tailor-made training: On site or at the trapo technical center
Complex plant technologies require comprehensive training: during the FAT (Factory Acceptance Test) at TRAPO or at your site.
Acting customer-specific: If desired, TRAPO employees will accompany your operating personnel and maintenance staff during a previously defined time period, even during ongoing production. In this way we react to possible additional requirements during the start-up phase.
We offer comprehensive instruction "on the job" also for departments. Period and scope are individually coordinated.
You can also arrange repeat training!
System renewal (retrofit)
Power performance: retrofits and upgrades
Durable TRAPO systems have been proving their reliability for decades. Our retrofits and upgrades include TRAPO's unique selling points - a fitness concept for power performance in your production. Changes in production quantities and utilization or the installation of new product lines often require the upgrading of existing transport and robotic systems.
We are at your side when it comes to upgrading existing systems to the latest state of the art which is optimal for you:
- Detailed analysis and evaluation of the system
- Sound risk analysis
- National and international: highest safety and operating standards Advantages of the retrofit
Advantages of the retrofit
- Tailor-made concept for the optimization of your plants, spare part definition and as a result reduction in your maintenance costs
- Rapid training of the operating personnel; basic functionalities remain
- Avoid cost-intensive interventions in the building structure
Hotline and Maintenance Contracts
With our hotline
we have created a central contact point which expertly assists you in all questions related to service, machinery operation and spare-part service.
Profit from the prospective maintenance of know-how of our TRAPO specialist team - with firmly anchored maintenance contracts which help to actively save operating costs.